Refund & Replacement
At my store, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. This page outlines our refund and replacement policy to ensure that you are fully informed about your options.
Returns
We offer a 30-day return policy, starting from the day you receive your item. If you are not satisfied with your purchase, you can request a return within this timeframe. To be eligible for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. Please keep the tags intact and provide the receipt or proof of purchase.
To initiate a return, please contact us at smz032513545@gmail.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.
Once we receive your returned item and verify its condition, we will process your refund. You will be notified of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
Replacements
If you received a defective or damaged item, or if you received the wrong product, we apologize for the inconvenience. Please inspect your order upon delivery and contact us immediately to report the issue. Our team will evaluate the problem and make it right.
If a replacement is necessary, we will arrange for the defective or incorrect item to be returned at our expense. Once we receive the item, we will promptly send you a replacement. If the exact item is not available, we will offer you a comparable alternative or provide a refund.
Exceptions
While we strive to accommodate all returns and replacements, there are certain items that cannot be returned:
- Perishable goods, such as food, flowers, or plants
- Custom products or personalized items
- Personal care goods, including beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions or concerns about a specific item, please contact us for further assistance.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions apply as mentioned above for returns, including the item's condition, packaging, and proof of purchase.
We value your satisfaction and want to ensure that you are happy with your purchase from my store. If you have any further questions or need assistance with a return or replacement, please don't hesitate to contact us at smz032513545@gmail.com. Our dedicated customer service team is here to assist you.